You have questions... We have answers.
Below you'll find frequently asked questions we receive here at the shop. If you don't end up seeing your question answered, feel free to get in touch via the Contact page <3
So, wait, whose shop is this?
This is basically three stores in one: Good Ghosts Co. - Chad Sugg - Backseat Goodbye. Good Ghosts Co. is an apparel & lifestyle brand. Chad Sugg is a singer-songwriter and poet. Backseat Goodbye is a solo music project. All three are the creative endeavors of Chad Sugg.
Do you ship internationally?
Yes, we do. We will ship to quite literally anywhere in the world.
When can I expect my package?
We usually ship out orders within 24-72 hours after purchase. The only exception is during holidays - where shipments are sent within 1-4 business days.
How do you calculate shipping costs?
Our costs are added up from the following numbers:
Postage Cost + Packaging + Label = Total Shipping Cost
Basically, we work hard to keep the shipping prices as low as possible - we stay up to date with current shipping costs, and adjust prices accordingly.
Why does it cost so much to ship books?
Single books don't cost a ton to ship, however, the Three Book Pack does cost more than most items in the shop. Quite simply, it's because when you put three books in one package, it weighs a lot more (by shipping standards). The cost of shipping for the Three Book Pack does include Priority Shipping for Domestic orders, which is a big plus.
Can I have my item(s) autographed by Chad?
While we usually don't do autograph requests, we DO feature special autographed items quite often. Just make sure to check the product description to see if it says the package/item includes signed or autographed merchandise.